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WHAT IS OUR RETURNS POLICY?
We are happy to refund your goods provided that the goods are either faulty or incorrectly printed through no fault of the customer and provided that you notify us within 7 days (starting from the day of receipt of order) of receipt of delivery. Packaging and/or cellophane wrapping and tamper-resistant seals must be intact if they exist on that product.
Goods must be returned to receive a refund. A refund will be processed within 14 days of receiving your product back to SpiralGFX.
HOW CAN I RETURN AN ITEM?
Contact us by email or telephone during our business hours to discuss any faults you have with your purchase.
Prepare your parcel, using the original packaging, and return it to the following address:
Returns Dept SpiralGFX, Unit 17 Chorley Central Business Park, Chorley, Lancashire, PR6 0BL
Please be aware that you are responsible for the returned item until it has reached us.
We recommend using a secure delivery method that requires a signature upon receipt.
HOW SHOULD I SEND BACK RETURNS?
We are happy to refund your goods provided that the goods are unused, and or, in their original resalable condition and within 14 days of confirming your intent to return the goods. Packaging and/or cellophane wrapping and tamper-resistant seals must be intact if they exist on that product.
Returned goods should be packaged up correctly ie: as received not just labeled up and returned without outer bag or box.
Please note: If items are returned in an unacceptable condition or have clearly been used or damaged or missing tags and or packaging – they will not be refunded and you will need to pay to have these items delivered back to yourself.
DO I HAVE TO PAY FOR RETURNS?
You are responsible for the cost of returning any items for a refund. If your item is defective/broken/faulty and under warranty and is returned in 14 days of dispute, we will refund the original P&P costs up to £10.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
We will send you an email as soon as we have received your returned goods, you will also receive an email to let you know when the refund has been processed. Any refund will automatically be issued to the payment method you used to place your original order. This typically takes between 3 - 5 working days, depending on your payment method issuer.
In the unlikely event that an item is returned in an unsuitable condition, we may send it back to you at your cost of delivery.
I WANT TO EXCHANGE MY ITEM?
We can only refund on return of goods and will confirm receipt of goods via email. We do not do exchanges; you will need to place another order on our secure website for a new item.
Should you wish for a reprint of your original item that was defective, then we can do this, and we will include FREE shipping when doing so. This only applies to graphics!
We will always do everything we can to ensure you are happy with the products and services you have received; all time scales are estimates and cannot be guaranteed. We will do everything we can to ensure you receive refunds or replacement items as quickly as possible.
We have the majority of Motocross-related logos, we cannot however add any energy drink logos to your graphics.
If you would like to use personal logos you can email them to firstname.lastname@example.org with your order number and name in the subject (after order placement).
Logos will need to be in Vector format (AI, EPS, PDF). If you do not have one of these formats we can do our best to work with your file or write the company name in a good-looking font. We can also recreate the logo's for a better quality print at an additional charge.
All our graphics are printed to order and manufactured using high quality USA made Substance Materials, with a high bond sticky application and with simple application in mind with ultra comformable laminate which is world wide race tested and proven to last the test of time!
OUR PRINT MEDIA
6.0mil Ultra-Aggressive Print Media w/FLO Technology
Ultracurve X1 is a revolutionary print film with FLO Technology, allowing for bubble-free appstrongcation of graphics to motocross bikes, ATVs, karts, and other extreme appstrongcations. Developed alongside Team Monster Energy Kawasaki in the USA, Ultracurve X1 dramatically reduces installation times and estrongminates bubbles.
15.0mil Premium Clear Overlaminate
Specifically engineered for motocross, ATVs, snowmobiles, side-x-sides, helmets, and other extreme appstrongcations requiring exceptional protection, durabistrongty, and flexibistrongty. Combined with X1, Ultracurve 1500 is the market leader in motocross technology, trusted by the World's fastest professional and amateur motocross riders.
The image shown is only an example of the graphics and not the finished product, SpiralGFX matches this design to your Model and Year plastics, you can request a proof in STEP 5
STEP 1 - Enter your model in the box, select your year!
STEP 2 - Enter NAME and NUMBER, if you want any other coloured text or background or to change the font than shown in the kit image, select that here!
STEP 3 - OPTIONAL EXTRA'S - Additional cost items such as clear backgrounds, extra decals can be selected here.
STEP 4 - PLASTICS - Want new plastics we order them to match the model and year of your bike.
STEP 5 - FINALISATION - You can request a proof but please enter your contact details or in the further information box list any extras or alterations you require or upload custom logos to be used on your kit.
Free delivery Over £150
For mainland UK all of our products come with free shipping when order is £150 or more.
Customer service is VERY important to us. If you're not completely satisfied, please let us know and we will rectify it!
Support on Hand!
If you have any questions about any of our products, please let us know! You can chat with us or send us an email!
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